JSO IT INTERN
Help Desk
Examples of work:
- Provide phone support for customers: answering phone calls, creating work orders for customers, and closing work orders after verifying with the customer that the issue was resolved
- Installing software applications and printers on customer computers via remote sessions
- Updating inventory information during interactions with customers
- Perform troubleshooting and problem-solving actions on customer computers (laptops and desktops), printers, and mobile data devices to include hotspots and cellular phones
Computer Support
Examples of work:
- Perform troubleshooting and problem-solving actions on computer systems (laptops and desktops)
- Perform imaging on computer systems
- Installing software applications
- Updating inventory information on all equipment handled
- Cleaning of technology equipment
- Preparing equipment for authorized disposal
- Replacing equipment under the guidance of Computer Support personnel
- Provide remote assistance on desktop computers
Inventory Control
Examples of work:
- Issue equipment to ISM personnel and perform the associated tasks to include updating inventory, updating related work orders, and verifying equipment identification numbers (i.e. serial numbers, asset numbers)
- Assist with the authorized disposal of equipment to include updating inventory, updating related work orders, and verifying equipment identification numbers (i.e. serial numbers, asset numbers
- Transporting equipment to/from the Supply Unit
- Restocking equipment in the Inventory Control office
- Setup and deploy cellular phones for customers
Audiovisual
Examples of work:
- Test and troubleshoot issues on both high and low-end A/V systems
- Perform daily maintenance and management tasks to ensure superior performance of agency A/V systems. These tasks involve (but are not limited to) equipment and software patching, equipment and software/driver/version updates, and operating system updates.
- Provide on-demand, in-person support of A/V systems and commonly used web conferencing applications.
- Participate in site surveys which may include the collection and recording of existing detailed operational, functional, and technical requirements, and the development of project scopes.
- Install, configure, integrate, and test videoconferencing and integrated A/V technologies.
- Enter and maintain inventory control records of A/V equipment, when applicable.